This Privacy Policy explains how Cleansingboostix ("we", "us", "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Cleansingboostix
45b Quinn St, Preston VIC 3072, Australia
Phone: +61 3 9999 7997
Email: callme@cleansingboostix.world
ABN: available on request
2. What personal information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details (name, email, phone number, organisation if provided)
- Enquiry and enrolment information (messages, program preferences, attendance notes)
- Technical data (IP address, browser type, device identifiers, pages visited, referral source including advertising campaigns where permitted)
- Cookie and analytics data as described in our Cookies Policy
- Payment-related information processed by secure third-party providers (we do not store full card numbers on our servers)
We do not routinely collect sensitive information (such as health records). If you voluntarily share health-related information so we can adapt walks, we will only use it for that purpose with your consent.
3. How we collect information
- Directly from you via contact forms, phone, email, or in person at our studio
- Automatically through cookies and similar technologies when you use our website
- From organisations enrolling staff in team programs, where authorised
4. Why we collect and how we use information
We use personal information to:
- Respond to enquiries and provide program information
- Enrol participants, deliver services, and manage bookings
- Process payments and issue receipts
- Improve our website and measure advertising effectiveness (with consent for non-essential cookies)
- Comply with legal obligations (tax, consumer, and regulatory requirements)
- Send service-related communications; marketing only where permitted by the Spam Act 2003 (Cth) with unsubscribe options
5. Disclosure to third parties
We do not sell personal information. We may disclose information to:
- Service providers (hosting, email, analytics, payment processors) who assist our operations under confidentiality obligations
- Professional advisers where required (legal, accounting)
- Regulators or law enforcement when required by Australian law
Some providers may store data overseas. Where we disclose information outside Australia, we take reasonable steps to ensure APP 8 requirements are met.
6. Data security and retention
We use technical and organisational safeguards including HTTPS, access controls, staff training, and secure storage. No system is completely secure; please use strong passwords for any accounts we provide.
We retain information only as long as needed for the purposes above, unless a longer period is required by law. Enquiry records are typically kept up to 24 months; financial records up to seven years for tax purposes.
7. Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
8. Your rights
Under the Privacy Act you may:
- Request access to personal information we hold about you
- Request correction of inaccurate, out-of-date, incomplete, or misleading information
- Complain about our handling of your information
- Opt out of marketing communications at any time
To exercise these rights, contact us using the details in section 1. We will respond within a reasonable period, usually 30 days.
9. Complaints
If you are unhappy with our response, you may lodge a complaint with the OAIC:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Cookies and online advertising
We may use Google Ads or similar platforms. Conversion tracking and remarketing cookies are used only with your consent via our cookie banner. See our Cookies Policy and Disclaimer.
11. Children
Our services target adults. We do not knowingly collect information from children under 15 without parental consent.
12. Changes
We may update this policy. The date at the top indicates the current version. Material changes will be posted on this page.